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What Governs Your Account and Use of fellbet

Every account on fellbet operates under a clear set of legal terms — covering how your data is handled, what rights you hold as an account holder, and how disputes are managed.

Account TermsPrivacy PolicyData RightsCookie UseJurisdiction Notice
fellbet What Governs Your Account and Use of fellbet
ACCOUNT SECURITY

How We Protect Your Data and Account Integrity

Security on fellbet is handled at the account and transaction level. Your login is protected by OTP verification sent to your registered mobile number. Payment data from GCash, Maya and InstaPay flows through encrypted channels and is never stored in plain text. We review access logs periodically to catch unusual account activity and will contact you if something looks off.

Encrypted Transactions

All payment data — including GCash deposits and Maya withdrawals — moves through SSL-encrypted channels. We do not store card or e-wallet credentials in readable form.

OTP Account Access

Every login requires OTP confirmation to the mobile number on your account. If you lose access to that number, contact support through live chat to initiate a secure account recovery process.

Data Retention Policy

Account records and transaction logs are kept for the minimum period required by applicable financial and privacy regulations. You may request deletion of non-essential data by contacting us in writing.

Right to Correct Your Record

If your account details — name, contact number or payment reference — are inaccurate, submit a correction request through email support. We process these and confirm the update within a reasonable period.

POLICY CONTACT

Reach Us on Legal and Account Policy Questions

If you have a question about how your data is used, want to request a copy of your account records, or need clarification on any clause in our terms, our support team handles these through two direct channels. For sensitive legal requests, use the email path so there is a written record of your query and our response.

Live Chat Start a live chat session from any page on fellbet. The support agent can log your legal request and route it to the right team on your behalf.
Email Support Send your legal or data query by email for a written record. Include your registered account details so we can locate your data without delay.
Account Help Centre Find policy documents, cookie settings and data request forms inside the Account Help section — accessible after login on both mobile and desktop.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often from account holders in the Philippines about how our legal terms work, what rights you have over your data, and how to act on those rights through your account.

Availability depends on local law and is open to eligible players where regulations permit. If you access from the Philippines and meet the eligibility conditions, these terms govern your account.

We collect your name, contact number, and payment identity details needed to create and verify your account. Transaction data from GCash, Maya or InstaPay is recorded for compliance and security purposes.

Yes. Send a written request to our email support channel with your registered account details. We will compile your data record and respond within a reasonable timeframe as required.

Submit a deletion request by email. Note that transaction logs may need to be retained under applicable financial regulations even after other account data is removed.

We post a notice on the account login screen when terms are updated. Continuing to use your account after the notice period means you accept the revised terms.

We use cookies to maintain your session and remember your login state across mobile and desktop. Cookie preferences can be adjusted inside the Account Help section after you log in.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.